Frequently Asked Questions
Follow these troubleshooting steps before contacting support:
Step 1: Check the basics
Ensure the device is properly plugged in and turned on. Many issues can be resolved by confirming that power cords and cables are securely connected.
Step 2: Restart the device
If your device is plugged in but still not working, try restarting it. This can resolve temporary glitches or software issues. Unplug the device (or turn it off), wait 10 seconds, then power it back on.
Step 3: Contact our support
If the issue persists after following Steps 1 and 2, it may require professional assistance. Please call our support line at 405-673-9684 or schedule a repair service.